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Why has Heathrow stopped using TenderSmart?
How do I get to hear about opportunities at Heathrow?
What is a Contract Notice?
What is a RFx?
What is an eMarketplace?
Is an eMarketplace the same as a Dynamic Purchasing System (DPS)?
Do I need any special IT requirements?
Why should I agree to receive RFx documents via TenderSmart?
Is there help available?
What languages do you support?
Does TenderSmart comply with EU Procurement Directives?
Do the new Directives allow us to save time by using TenderSmart?
Can I use TenderSmart for small tenders that are not going to be posted on OJEU?
How reliable is the audit trail?
How secure is my information?
Can anyone register as a Supplier on TenderSmart?
At what stage do Suppliers pay?
Why does TenderSmart need to charge?

Why has Heathrow stopped using TenderSmart?
Now that Heathrow has separated from Gatwick and Stansted it is no longer governed by the EU Procurement Directives and therefore it does not have to use TenderSmart anymore.

How do I get to hear about opportunities at Heathrow?
Either approach your contact at Heathrow or email marie-anne_chaudron@heathrow.com


What is a Contract Notice?
A Contract Notice, or Solicitation Notice is an advanced warning that Buyer publish in the public domain to give Suppliers advanced warning of future tenders. By registering on TenderSmart, Suppliers have the option to subscribe to a free alert service..

What is a RFx?
This is a generic term for Request for Information, Request for Tender, Request for Quotation, Request for Proposal, Invitation to Tender and so on. 

What is an eMarketplace?
An internet trading facility that provides the supply chain community (Buyer and Suppliers) a secure, cost-effective and simple electronic tendering solution for the transmission, retrieval, receipt and processing of Invitation to Tender (ITT) documentation.

Is an eMarketplace the same as a Dynamic Purchasing System (DPS)?
No. A DPS, or eProcurement system is an electronic preferred Supplier list where Suppliers, that have already gone through a tendering process, are registered so that Buyers can establish contracts on an ongoing basis. They are only suitable for repeat purchases based upon catalogue items which are best suited to the open procedure.

Do I need any special IT requirements?
No. An internet browser and internet connection is all you need. You may need to check with your IT department that you can access web sites using the more secure https protocol.

Why should I agree to receive RFx documents via TenderSmart?
It is more cost effective and quicker to use an eMarketplace than using email or CD-ROMs let alone paper format. Major tenders are often very complex dossiers of information and drawings. Documents can be processed using encryption which makes them secure. The new EU Consolidated Directives state that buying authorities can demand all tenders be submitted electronically.

Is there help available?
There are on-line help facilities and a help desk for both Suppliers and Buyers. See the Contact Us page.

What languages do you support?
Users can set up their profile in one of the following languages: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish. Others are being added all the time.

Does TenderSmart comply with EU Procurement Directives?
Many of our Buyers are subject to Article 15 of the new Consolidated Procurement Directives. Therefore, TenderSmart has been developed to allow users to manage EU compliant tenders. The EU encourages the use of electronic tendering and thus both Suppliers and Buyers are able to take advantage of TenderSmart's time reducing benefits.

Do the new Directives allow us to save time by using TenderSmart?

The new Procurement Directives allow Buyers and Suppliers to you use TenderSmart to reduce the tendering time as follows:
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Seven days fewer for the receipt of tenders in the Open procedure and for the receipt of requests to participate in the Restricted and Negotiated Procedures, where contract notices are sent electronically.
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A further reduction of five days for the receipt of tenders because TenderSmart offers unrestricted and full direct access by electronic means to all relevant tender documents at no charge to Suppliers.
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Under Open and Restricted procedures the time limits for receipt of tenders may be shortened to not less than 15 days (for Utilities) and 22 (for Public Sector) , when buying organisations have published a Prior Information Notice (PIN).
 

Can I use TenderSmart for small tenders that are not going to be posted on OJEU?
Yes you can manage small or large tenders regardless of whether they are subject to the EU Procurement Directives or not. Small contracts under the threshold can be managed much more easily using TenderSmart.

How reliable is the audit trail?
Tracking activity over the internet is far more reliable that monitoring paper trails. All transactions are logged which provides a trail of Buyer, Supplier and system transactions.

How secure is my information?
Only users invited by the Buyer can access the system. The website is encrypted and access is password protected. Individuals can set their own passwords.

Can anyone register as a Supplier on TenderSmart?
Yes. Please go to the Supplier Registration Page. Registration is free and if a Buyer wants you to participate in a RFx then they shall invite you directly. This process is free also.

At what stage do Suppliers pay?
Buyers use TenderSmart everyday. Thus it is appropriate for TenderSmart to charge an annual usage fee to the buying organisations. Suppliers, on the other hand, get benefit when they respond to a particular tender - this maybe only once a year or on several occasions. Only when a Buyer decides to progress to the bid stage and Suppliers want to bid do Suppliers have to pay a Bid Processing Fee to TenderSmart. This is important to Suppliers as they only pay when there is real benefit and real opportunity in sight. The size of the Bid Processing Fee depends on the value of the contract but starts at £100 (GBP) and ends at £2000 (GBP). Suppliers who anticipate being asked to bid for several different contracts can pay an annual fee. Given the specialist nature of their purchases, Utilities are allowed under the EU Directives to charge Suppliers for participation in a preferred Supplier list.

Why does TenderSmart need to charge?
There are real cost and efficiency benefits for both Suppliers and Buyers. The cost-of-sales for Suppliers are reduced. Furthermore, Suppliers can gain access to new customers thus reducing their marketing costs. In providing this service and keeping the technology up to date TenderSmart has to levy a charge to all users. The benefits offered by TenderSmart remain considerable over using conventional tendering and sales methods.